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What is RPA in the Healthcare Industry?

RPA in the Healthcare and Medical industries provide operational cost savings and improved accuracy in many ways. Today, RPA is performing tasks associated with data entry, claims processing, and other repetitive workflows. Healthcare organizations are now turning to RPA to create more accurate processes, but also improve the quality of care being provided to patients, while streamlining compliance-related processes and workflows.

RPA Use Cases for Healthcare

The following are three of the top applications of RPA in Healthcare:

  1. Data Entry
    • One of the strongest applications of RPA in Healthcare is to improve the speed and accuracy of manual data entry. RPA can complete manual data entry tasks with 99% accuracy. Not only does data integrity vastly improve, but employees who are responsible for these manual tasks see notable increases in employee engagement metrics across the board.
  2. Improving Appointment Turnout
    • Patient no-shows present most healthcare organizations with a substantial reduction in revenue: lost revenue and additional labor needed to fill last minute cancellations. By automating patient scheduling and appointment reminders with RPA, healthcare organizations can effectively manage doctor and nurse schedules to a higher degree.
  3. Claims Processing
    • Processing claims in one of the most critical functions in any healthcare organization. RPA can efficiently streamline current processes, tackling even the most intricate workflows needed to process claims.

RPA Benefits in Healthcare

  1. Reducing Manual Labor Costs
    • Implementing an RPA solution can reduce manual labor costs by vast amounts. The CAQH’s study estimated that if administrative tasks were automated in the revenue cycle, $13.3 billion could be saved annually and as a result of this, there would likely be more resources available for other key areas such as care delivery, research, relationship management, and more.
  2. Improve Employee Retention
    • According to an insight study by Forbes in 2019, 92% of companies that deployed RPA solutions saw an improvement in employee satisfaction. By reducing the number of manual, repetitive tasks that employees are asked to complete, job satisfaction can be elevated.
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