Robotic Process Automation (RPA) is changing the economy from manufacturing to retail to services. It offers great potential for businesses to get smarter and more efficient. Successful organizations will be those who embrace the change associated with this innovation and refocus their workforce to maximize the value of this initiative.

Deloitte Global reports having a clear roadmap for you to deploy RPA within your organization is key to a successful implementation. Organizations that are not already considering automation, as a component of a broader worker ecosystem, will miss significant opportunities for efficiency, quality enhancement, risk mitigation, innovation, and ultimately growth.


Medical support to
control the Chaos


Hospitals and Clinics were not ready for a pandemic… None of us were. But it is here and we are all trying to adjust to the changes. One industry that needs RPA right now is the medical industry. We have about 30% of our available medical staff answering calls and doing paperwork. There is no reason for this and it’s easy to implement. The problem is that most organizations expect their I.T. team to know all the technology secrets and how to implement it. RPA is not a service that is easy to learn and implement. It takes years to master and now is the time for the medical industry to work with experienced RPA vendors that have systems in place to help impact immediately. Teaching their I.T. team how to build and deploy is the game-changer.

Clinicians typically manually type notes about a patient’s condition, prescription drug usage, vital statistics, and past medical history into the patient’s electronic health record (EHR). RPA robots could be programmed to extract all of that information and translate it into a narrative using the Nurse Licensure Compact (NLC). RPA robots, or data-bots, are software programs designed to perform repeatable tasks. Staff can monitor and record the tasks performed by these bots, producing valuable data.


Simplify The Scheduling Of Patient’s Appointment
Several patients book appointments online. The healthcare sector spends so much time extracting data, processing data, as well as checking insurance information during the process of registration. It has always been a tedious process scheduling appointments based on the available information. Not only that, but the appointments are also required to properly fit into the schedules of medical professionals and their availability. For example, if a neurologist needs to diagnose a patient, the appointment must align with the calendar of the neurologist and his or her availability in the hospital. In a situation where the doctor will be unable to meet up with the appointment, the hospital needs to communicate with the patient. Thus, appointment scheduling will remain an arduous task. RPA implementation in healthcare will resolve all these issues that bother appointment scheduling. The RPA bots schedule patients’ appointments based on diagnosis, doctor availability, location, and other considerations. The RPA framework is capable of scanning the patient’s details to prepare a report for the referral planning officer who will book the appointment. Also, the bots can inform patients of the doctors’ availability, concerning their appointments. In a situation where a cardiologist is unavoidably caught up in a time-consuming surgery, the RPA bots can notify patients of any adjustment in schedule. In a nutshell, it can monitor the schedule of the cardiologist and alert patients of changes that are necessary.

Fast Track Account Settlements
The healthcare establishments spend time on the monitoring, estimating, and the evaluation of bills incurred during the diagnosis, as well as treatment of patients. The manual procedure engaged for this activity is not only time-wasting, but it also gives room for multiple errors. In addition to that, maintaining a database of prescriptions, several tests, wardroom costs, doctor fees, and other infrastructures are crucial for accurate estimation of each patient’s bill. Therefore, the hospital staff needs to go through a complicated process to implement all these tasks. RPA bots will estimate the bill amount factoring in the costs for tests, food, medicines, wardroom, as well as the doctor fees. The RPA software is capable of notifying patients of their expenses and receiving payments. The implementation of RPA in your hospital will enable you as a healthcare provider to minimize delays in payment, and the mistakes common with estimating the bill amount. Leveraging RPA can seamlessly expedite the account settlement process.

Streamline claims management (Insurance claims)
Statistics show that 91.2% or about 294.6 million US citizens have health coverage. It takes time to manage insurance claims as the process incorporates data input, data processing, evaluation, and handling appeals. The whole process, if operated manually or utilizing a traditional software, will produce error and inefficiency. Outdated claims processes will negatively impact your cash flow. Not only that, you could deny about 30-40 percent of health insurance claims based on non-compliance to regulations. Therefore, proof-checking for compliance is another burden entirely. Using RPA can streamline these processes. The RPA bots can hasten the processing of data relating to insurance claims while reducing errors. RPA bots prevent lags and track the entire procedure. The bots can also detect compliance-related cases and to avoid non-compliance. Adopting RPA can enhance efficiency in managing complicated insurance claims processes.

Execute discharge instructions
In most cases, patients are receiving prescriptions and medications, and are left with following post-discharge rules to assist them in managing some symptoms. It is always tricky following up on patients. For instance, a patient may experience an upset stomach after chemotherapy, coupled with a loss of appetite. In this case, doctors may recommend some medications to handle these conditions and fix follow-up appointments. Health establishments hardly find it easy to follow up on patients to ensure compliance with those discharge instructions. The exciting thing is RPA bots can fill in this gap by ensuring the accuracy of discharge instructions and sending reminders to patients regarding the picking- up of prescriptions. By introducing RPA in the healthcare industry, hospital management can inform patients of the next doctor’s appointments as well as medical tests. The bots can also send alerts to health care service providers in a situation where patients require further intervention concerning their conditions. Healthcare service providers can optimize the patient’s experience, improve their service delivery, and minimize re-admission.

Record audit processes
The auditing processes incorporate different tasks to assess risk. There is a need to document each of these processes and generate reports. Concerned parties subsequently receive these reports to carry out verification and approval procedures. This process is essential for diverse objectives, like quality-service delivery and patient safety. The generated reports are also useful for regulatory compliance. Thus, it becomes tedious to collate and assess multiple reports from several audits and liaise with stakeholders. Consequently, errors as a result of this can also lead to non-compliance. RPA optimizes the audit process. The bots can record information and produce accurate reports during the auditing process. It can also share the reports automatically with stakeholders for verification and approval. Hospital management can utilize RPA software to track updates in those reports and follow-up with officers who are yet to approve. RPA helps the healthcare industry to achieve accountability. It can identify who approves a report in a non-compliance case. It has never been more important than now to find all the areas of the medical industry that can be automated. Trying to do it with inexperienced automation personnel will only delay the opportunity to help more. We have a team ready to share their insight and help show how RPA can bring immediate value. What you don’t know will hurt you in the technology world. RPA is a trend you have to be educated on so that your bottlenecks and pain points will be a thing of the past. Let’s set up a time to chat, Wilton – The Chat That Will Change Everything

When you understand RPA it enables you to:

Determine what processes are ideally suited for RPA, and be educated on how RPA will impact your workforce.

Establish appropriate change management and governance processes, and get executive buy-in to facilitate deployment.

Design an organizational structure that clearly defines roles and responsibilities and measurable goals for your new worker ecosystem.

Redefine performance management for the new workforce to encourage continual improvement, and ensure the best possible outcomes.